June 7, 2016 - Update
The restoration crew is still hard at work. Provided that everything goes according to plan, we are aiming to open our service and sales departments to the public on Friday, June 10. We will continue to keep you updated on our progress. Thank you for your continued patience. We are looking forward to seeing you soon!
To our valued customers from Fort McMurray and all evacuees,
In an ongoing effort to keep you up-to-date, we have created a FAQ page listing answers to the common questions we have been receiving from our customers. We are working with the Fort McMurray RCMP and insurance agencies to provide you with the latest information and clarity to your many questions. We are committed to helping you, so please comment below if you have any further questions and we will get back to you as soon as possible. We appreciate your questions as they are helpful to us and the answers to them may be useful to other customers as well.
1. How do I find out if my vehicle is okay?
At this time, we are still waiting to assess our property for damages. We have yet to gain access to the dealership as we were evacuated alongside the rest of Fort McMurray. Once we are able to re-enter the city, we will be completing a thorough assessment of the dealership and will be contacting those customers whose vehicles are on our lot.
2. Can I get my vehicle from Legacy Dodge?
Legacy Dodge has not yet been provided with clearance to access the dealership. Unfortunately, this means we are presently unable to access and/or release your vehicle. Once our team is back in Fort McMurray, we would be happy to assist you in any way possible.
3. Does my vehicle insurance cover damage from the Fort McMurray fire?
In order to find out how you will be compensated for any damages your vehicle sustained during the Fort McMurray wildfire, it is best to contact your insurance provider and review your policy with them. If you are in a position where your vehicle requires replacement, we are here to help. Our team is committed to providing Fort McMurray residents with competitive prices and excellent service.
4. I don't have my vehicle, how can I find my VIN?
If you purchased your vehicle at Legacy Dodge, we have your VIN on file. Please email our General Manager, Kolby, at firstname.lastname@example.org with your full name as well as the year, make and model of your vehicle. For security reasons, we will need to verify that the information you provided us with matches what we have on file and/or we will contact you for further information to guarantee authenticity. Once we have received your information and verified your identity, we can provide you with your VIN and any other information you require about your vehicle.
5. My vehicle was not written off, but has damage from the fire. What do I do?
The first step is to contact your insurance provider as they can provide you with further details on how to start the claim process. Insurance companies generally prefer to pay out as little as possible, and as such, we are here to help you obtain the highest value possible for your vehicle. Some insurance companies require original documentation; we can provide you with the necessary information to pass onto your insurance company as proof for your claim. If your vehicle had any add-ons or modifications done at our dealership, we can also provide you with that information to share with your insurance company. Even if your vehicle was not purchased at Legacy Dodge, we would still gladly assist you in getting the best possible price for your vehicle from your insurance company. If you would prefer to trade in your vehicle for something new or pre-owned rather than repairing it, please contact us as we are offering special pricing for everyone from Fort McMurray and area and anyone whose vehicles were damaged by the wildfire. For more information, you can reach our General Manager at email@example.com.
6. Should I replace my tires after driving on the hot pavement?
You may have worn off some of the tread on your tires more quickly than usual, but tires are designed to withstand heat. It is unlikely that your tires are damaged or in need of replacement after driving on the hot pavement.
7. My vehicle had replacement coverage. Am I eligible for a new vehicle?
As insurance companies brace for an influx of calls and emails from customers, many companies are hiring extra staff for their call centres and bringing more employees directly to Alberta to aid in filing insurance claims. Our team at the Legacy Auto Group is available to help work alongside your insurance company whether a replacement vehicle is required or your current vehicle needs repairs. To get started, please email: firstname.lastname@example.org
8. Did the smoke damage the engine air filter or cabin air filter on my vehicle?
If you drove through the fire, changing both filters is recommended. Doing so will prevent smoke from entering the cabin of your vehicle. All vehicles have an engine air filter and only some have cabin air filters. Legacy Dodge can install aftermarket Mopar cabin air filters which will prevent smoke and particulates from entering your vehicle when you return to Fort McMurray. Please contact our service manager, Kirby, at email@example.com for more information on cabin filter installations.
9. Are the banks deferring vehicle payments?
Yes, most banks have agreed to defer payments on vehicles up to 4 months. Please contact your bank to arrange this. If you are not sure of your lending institution, you may contact our General Manager at firstname.lastname@example.org and we can obtain that information for you.
10. If I replace my vehicle, can I get my old finance rate?
If you were happy with your existing finance rate, our finance team can work with you to try to obtain the same rate. Chrysler has some great incentives on right now, which means that it may be possible to get an even lower rate than you previously had. Our experienced sales and finance staff are ready to assist you with this.
11. I don't have a vehicle. Are you offering courtesy vehicles?
We are currently unable to access our dealership, which means that we are presently unable to utilize our shuttle service and/or courtesy vehicles. Once we are up and running again, those services will be back in place. We understand that a means of transportation is necessary for our customers.